- Document ID: HRL-SUB-104
- Effective: 2026-07-31
- Classification: Public
- Policy history: 2026-07-31 initial publication.
Subscriptions & Refunds
Last updated: July 2026
Billing
Subscriptions renew automatically until cancelled. Annual billing is paid in advance and carries two months free relative to monthly billing. All charges are in U.S. dollars unless otherwise shown.
Trials
New subscriptions begin with a 14-day full-access trial. Payment details are collected at signup but charged only on the first regular billing date. Cancel before trial end to avoid charges.
Cancellation
- Monthly plans may be cancelled anytime and remain accessible through the paid period end.
- Annual plans remain active through the prepaid period end.
- Failure to pay may result in suspension until payment succeeds.
Refunds
Refunds are evaluated case by case. Trial cancellation is not a refund request. If a platform or services failure prevents access for more than 14 consecutive days, request review through support. Partial periods are not prorated except where required by law.
Plan changes
Upgrades take effect immediately; downgrades apply at the next billing cycle. Switching from individual instruments to The Terminal keeps existing access intact.
Seats and teams
Seat-based plans may not exceed their licensed number without an upgrade. Removing seats mid-term does not generate credit; seats may be reassigned by the account owner.
Disputes
For billing disputes, contact support first. Unresolved disputes may follow the dispute process of your card issuer and these terms.
Contact
For billing and subscription questions, contact [email protected].
This policy applies to The Qu'an and the husriht.com domain only. Third-party payment processors have their own terms.